Privacy Policy
Territoriality
Calling For Help is a charity registered in, and operated from the UK. To operate and host our website, donation platform, and communications we rely on service providers whose servers may be based outside the UK. Your personal data may be processed or stored in the United States, where data protection and privacy regulations may or may not be to the same level of protection as in other parts of the world.
BY VISITING THE SITE AND USING THE SERVICE, YOU UNEQUIVOCALLY AND UNAMBIGUOUSLY CONSENT TO THE COLLECTION AND PROCESSING IN THE UNITED STATES OF ANY INFORMATION COLLECTED OR OBTAINED BY US THROUGH VOLUNTARY SUBMISSIONS, AND, TO THE EXTENT POSSIBLE, THAT U.S. LAW GOVERNS ANY SUCH COLLECTION AND PROCESSING.
GDPR & CCPA
This Privacy Policy is subject to the provisions of the General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act of 2018 (“CCPA”), and other applicable privacy laws. Calling For Help agrees that under the GDPR, it is a data “Controller” and you, if you are an individual and reside in the United Kingdom, Northern Ireland, the European Union, or Switzerland (collectively, and for the purposes of this Privacy Policy, the “EEA”), are a “Data Subject” with certain protected privacy rights concerning your “Personal Data.” Similarly, under the CCPA, we are a “Business”, and you, if you are an individual residing in California, are a “Consumer” with certain protected privacy rights concerning your “Personal Information”. We will take commercially reasonable steps to maintain compliance with GDPR and CCPA requirements. Your Personal Data and Personal Information may identify you as a person, and thus may be referred to as Personally Identifiable Information ("PII").
Data Control
The Charity Calling For Help strives to protect the privacy of all personally identifiable information collected during the course of our activities and it is important for you to know how we process your data. We will process your personal information under the terms of this policy and in accordance with any agreement with you.
We are a “data controller” in terms under data protection law (including from 25 May 2018, the EU General Data Protection Regulation 2016 and the Data Protection Act 2018) (“Data Protection Laws”).
We need to process personal data relating to our trustees, volunteers, donors, assessors, partners, employees, and grant applicants and recipients in order to function effectively as an organisation, ensure good governance, for audit purposes, to train our staff and volunteers, to perform our business and grant support activities and to enable us to meet our legal obligations as an employer and as a registered charity.
Personal data is processed for commercial, charitable, administrative, statutory, support, marketing/promotion and health and safety purposes. All such personal data is collected and held in accordance with all applicable Data Protection Laws.
What personal information will the Calling For Help Charity use?
This list includes all the ways we may use your personal information, and which of the reasons we rely on to do so. This is where we tell you what our legitimate interests are.
1. Personal Information We May process from Trustees, Volunteers, or Assessors:
Name
Address and contact details
Sex/gender
Application details and references, interview notes
Information about your health or if you have had an accident at work
CVs, references
Bank account details
Appointment details and correspondence
Photographs
Our Reasons for Processing this information:
Fulfilling contracts.
Our legitimate interests
Our legal duty.
Our Legitimate Interests for this information:
Administering our business
2.Personal Information we may process from suppliers:
Work address and contact details of Suppliers and their employees.
Our Reasons for Processing this information:
Our legitimate interests
Our Legitimate Interests for this information:
To keep in contact with suppliers
Administering our business
3. Personal Information We May process from Job/volunteer applicants:
Name
Address and contact details
Sex/gender
Application details and references, interview notes
Information about your health or if you have had an accident at work
CVs and references, including social media profiles, accounts, and posts.
Our Reasons for Processing this information:
Fulfilling contracts
Our legitimate interests
Our legal duty
Safeguarding
Our Legitimate Interests for this information:
Administering our business
4. Personal Information we may process from grant applicants, recipients, beneficiaries, and/or their carer:
Name
Address and/or location
Contact details
Sex/gender
Age
Refugee/Asylum status
Medical information
Grant application, grant details
Correspondence
Identity documents
Photographs
References, including social media profiles, photographs, and posts
Information about personal and medical circumstances that are submitted as supporting evidence as part of the grants application process (limited to only information within case studies concerning displaced persons and disabilities).
If we provide a recurring grant or funding for a particular beneficiary, we will process details to enable us to administer the grant funding for that person, such as the relevant name, contact details, personal status, previous applications and/or grants.
Information we receive from other sources:
We may receive personally identifiable information about grant applicants, beneficiaries, or qualifying individuals from third-parties such as charities, non-governmental organisations, or humanitarian agencies.
Sharing your personal information:
We protect the personal information of all grant applicants and beneficiaries and do not share it without your permission.
With your permission we may share some of your information with other people, charities, non-governmental organisations, or humanitarian agencies if we require their professional advice and/or assistance to process your application. With your permission we may share some of your information with other people, charities, non-governmental organisations, or humanitarian agencies that we believe are best suited to safeguard you and/or provide you with assistance.
With your permission we may share some information about your situation to educate the public on the needs of refugees with a disability and to promote the aims of the charity.
To process your grant we will need to share your phone number with technology vendors in order to have your phone topped-up. When we do send a top-up payment to your phone, no information other than your name is shared.
Anonymous aggregation of your data:
To better understand the statistics of disabilities and refugees we render personal data anonymous in such a manner that the individual no longer identifiable. This provides us with information which does not relate to an identified or identifiable natural person that can be used in aggregate to study data and improve The Charity’s mission.
Our Reasons for Processing this information:
Our legitimate interests
Vetting, verifying, and processing grant applications.
Fulfilling grants.
Communication.
Our legitimate interests:
Defending or pursuing legal claims.
Administering our business.
Safeguarding and assistance.
To ensure donations are used appropriately.
Understanding the statistics of disability within communities of displaced persons
5. Personal Information we may process from website visitors:
When you visit our website we may automatically collect information about your computer, including your IP address, information about your visit, your browsing history, and how you use our website. If we do want to collect personally identifiable information through our website, we’ll clearly explain why we want to collect it and give you the choice to opt-out. When you email us using our contact form, we’ll ask you for some personal information (such as your email address) so that we can respond to your query.
Our Reasons for Processing this information:
Administering our business.
Our legitimate interests.
Quality Assurance.
Service improvement.
Website optimisation.
To process requests.
Our Legitimate Interests for this information:
Administering our business.
Communication.
6. Personal information we may process from visitors who complete a financial donation via the website:
Calling For Help uses ‘Fundraise Up’ as a third-party online donation platform. All donation data collected is subject to the provisions of the General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act of 2018 (“CCPA”), and other applicable privacy laws. Non-Personal Information that is collected remains anonymous or non-personally identifiable. All Personally Identifiable Information (PII) is encrypted. Financial information such as banking information or credit card number, name, CVV code or date of expiration, is collected and stored by a third party payment processor. Financial information is not stored by Fundraise Up or Calling For Help.
When making a donation, information collected may include:
Contact and account information such as name, email address, physical address, location data, phone number, and social media information;
Technical information collected. Such information may include standard web log entries that contain IP address, cookies (first party, third party, session, persistent, and flash), web beacons, page URL and timestamp.
For more information, please see Fundraise Up’s privacy policy.
Our Reasons for Processing this information:
Payment processing
Website analysis.
To process requests.
Administering our business.
Quality Assurance.
Legal responsibilities
Our Legitimate Interests for this information:
Administering our business.
Legal responsibilities